Terms of service

CLENA Terms of Service

1. Agreement to Terms
By accessing and using the CLENA website and purchasing our skincare products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Disrupting the normal flow of dialogue within our website
  • Engaging in any form of abuse or disrespectful behavior

3. Product Information

  • All product descriptions, images, and prices are accurate to the best of our knowledge
  • We reserve the right to correct any errors or omissions
  • Product availability is subject to change without notice
  • Skincare product ingredients and benefits are based on research and customer feedback

4. Pricing and Availability

  • Prices are subject to change without notice
  • We reserve the right to limit quantities or refuse orders
  • All prices are in Pakistani Rupees (PKR)
  • Prices include applicable taxes unless stated otherwise

5. Payment

  • Payment must be received before order processing
  • We accept Cash on Delivery (COD), JazzCash, EasyPaisa, and Bank Transfers
  • By providing payment information, you warrant that you are authorized to use such payment method
  • All payment information is processed securely

6. Orders and Order Cancellation

  • Orders can be cancelled within 24 hours of placement
  • After 24 hours, orders cannot be cancelled and the return policy applies
  • We reserve the right to cancel or refuse any order at our discretion
  • Order confirmation does not guarantee stock availability

7. Shipping

  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by courier services or customs
  • Customers are responsible for providing accurate delivery addresses
  • Risk of loss transfers to the customer upon shipment

8. Returns and Refunds
Please refer to our Return and Refund Policy for complete details on returns, refunds, and damaged items.

9. Limitation of Liability
To the fullest extent permitted by law, CLENA shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

10. Intellectual Property
All content on the CLENA website, including text, images, logos, and product designs, are the property of CLENA and protected by copyright laws. You may not reproduce, distribute, or transmit any content without our written permission.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

12. Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

13. Product Safety and Disclaimer

  • All CLENA skincare products are tested for safety and quality
  • Patch test before full application if you have sensitive skin
  • Discontinue use if irritation occurs
  • These products are not intended to diagnose, treat, cure, or prevent any disease
  • Consult a dermatologist if you have specific skin concerns

14. User Accounts
If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your password
  • You agree to accept responsibility for all activities under your account
  • You must provide accurate and complete information

15. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the new terms.

16. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Pakistan.

17. Contact Information
For any questions regarding these Terms of Service, please contact us at: