Refund policy

CLENA Return and Refund Policy

Return Eligibility

  • Returns are accepted within 14 days of purchase
  • Products must be unused, unopened, and in original packaging
  • All skincare items must have the original seal intact
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged

How to Request a Return

  1. Contact us at support@clena.com with your order number
  2. Provide a reason for return and any photos (if damaged)
  3. Receive return shipping instructions
  4. Ship the item back to us in original packaging
  5. Refund processed within 5-7 business days after we receive and inspect the item

Refund Processing

  • Refunds are issued to the original payment method
  • Cash on Delivery (COD) orders: Refund will be processed via bank transfer within 7 business days
  • Online payments (JazzCash, EasyPaisa): Refund credited back to your account
  • Refund amount includes product cost only (shipping fees are non-refundable)

Non-Returnable Items

  • Opened or used skincare products
  • Items without original packaging or seal
  • Products purchased on clearance or final sale
  • Items damaged due to customer mishandling

Damaged or Defective Products
If your product arrives damaged or defective:

  1. Contact us within 3 days of delivery with photos
  2. We will arrange a replacement shipment at no cost
  3. No return shipping required for defective items

Cancellations
Orders can be cancelled within 24 hours of purchase. After that, cancellation is not possible and the return policy applies.

Contact Us
For any return or refund inquiries, email: support@clena.com